Last updated: September 12, 2026
These Terms of Service (the "Terms") govern access to and use of the PewPros platform, the pewpros.com website, and the related mobile and desktop applications (together, the "Service") operated by Cloud Bedrock, LLC, a Michigan limited liability company ("Cloud Bedrock", "we", "us"). Please read them carefully. They contain important limits on our liability and a class action waiver.
1. Who these Terms apply to
The Service is used by three kinds of people, and these Terms use the following words for them:
- Customers are the businesses (for example, a firearms training company, a range, or a club) that subscribe to PewPros and run their own site on it. If you accept these Terms on behalf of a business, you represent that you are authorized to bind it.
- End Users are a Customer's own students, members, and customers who use a Customer's PewPros site to register, enroll, purchase, sign documents, or communicate with that Customer.
- Visitors are people browsing pewpros.com.
By accessing or using the Service you agree to these Terms. If you do not agree, do not use the Service. A Customer's own terms, policies, and waivers govern the relationship between that Customer and its End Users; these Terms govern the relationship between you and Cloud Bedrock.
2. Accounts and eligibility
You must be at least 18 years old to open a Customer account. You are responsible for keeping your credentials confidential and for activity under your account, and you agree to tell us promptly at support@cloudbedrock.com if you suspect unauthorized use. The information you give us must be accurate and kept current.
3. Subscriptions, fees, and renewals
PewPros is sold as a subscription billed monthly or annually, as shown at purchase. Prices exclude taxes and payment-processing fees unless stated otherwise. Subscriptions renew automatically at the end of each term using the payment method on file until cancelled. You may cancel the automatic renewal at any time from your account or by contacting us; cancellation takes effect at the end of the current term and you keep access until then. We will tell you by email at least 30 days before a price increase takes effect.
4. Cancellation by us, and refunds
We may suspend or cancel a purchase or subscription for non-payment, fraud, a material violation of these Terms, or when we can no longer provide the service. We will notify you when we do. If we cancel a purchase before providing the service, we will refund the full amount you paid for it. If we cancel a subscription part way through a paid term, we will refund the unused portion of that term on a pro-rated basis. Cancellations for fraud, non-payment, or misuse may be handled differently to the extent the law allows. Apart from these cases, subscription fees are non-refundable, and a Customer's own refund policy governs purchases End Users make on that Customer's site.
5. Customer Content and Customer Data
Definitions. "Customer Content" means all materials a Customer or its End Users upload to or create in the Service, including lesson plans, presentations, handbooks, photographs, videos, certificates, course materials, web pages, and posts. "Customer Data" means the information about a Customer's End Users held in the Service, including names, contact details, course and certification records, purchase history, and signed documents. Customer Data is part of Customer Content.
Ownership. As between you and Cloud Bedrock, the Customer owns all right, title, and interest in its Customer Content. Nothing in these Terms transfers any of it to us.
The license you give us, and its limits. You grant Cloud Bedrock a limited, non-exclusive, royalty-free license to host, store, copy, transmit, display, back up, and process Customer Content solely as necessary to provide, secure, support, and maintain the Service for you, and as you direct through the Service's features (for example, showing a course to a student you enrolled, or emailing a receipt you asked us to send). This license ends when you delete the Customer Content or close your account, except that copies may remain in routine backups for up to 35 days and we may keep records the law requires us to keep, such as transaction records.
What we will not do. We will not sell, sublicense, publish, or make Customer Content available to any other customer or third party. We will not use Customer Data to market our own or anyone else's products to your End Users, to generate leads, to build marketing audiences, or for any purpose other than providing the Service to you, unless you direct us to or the law requires it. These restrictions continue after you stop using the Service. We do not claim any share of revenue you earn using the Service.
Content you choose to publish. Content a Customer publishes through the Service (a public web page, blog post, event listing, or community post) is visible to whoever the Customer makes it visible to. Comments and posts End Users make in a Customer's community are subject to that Customer's rules and to the acceptable-use rules in section 10.
Your responsibilities. You are responsible for having the rights and consents needed to upload Customer Content and to give us the license above, including any consent your End Users must give for you to collect their information, and for Customer Content complying with applicable law.
6. Confidentiality and access
Customer Content is your confidential information. Each Customer runs on its own isolated deployment with its own database, so no other customer has a path to your data. Cloud Bedrock limits access to Customer Content to a small operations team, uses it only for support, maintenance, and security work, and requires that team to keep it confidential. We will not disclose Customer Content except to the sub-processors listed in our Privacy Policy, as you direct, or as the law requires, in which case we will tell you unless prohibited.
7. Export, deletion, and retention
Export. You may export your records at any time using the export features in the Service, and you may request a complete copy of your Customer Data in a machine-readable format at any time before, or within 30 days after, your account closes. We will provide it without charge.
Deletion. On your written request, or within 30 days after your account closes, we will delete your Customer Content from our active systems, including your deployment, database, and uploaded files. Copies in backups are deleted as those backups expire, no later than 35 days after deletion from active systems. We may retain transaction and tax records, and other records the law requires, for as long as the law requires.
8. Security
We protect the Service with encryption in transit and at rest, application-level encryption of the integration credentials you store with us, per-customer isolation, and access controls described in section 6. The current measures are described in our Privacy Policy. No system is perfectly secure, and you are responsible for the security of your own accounts, devices, and the credentials you give your staff.
9. Third-party services and payment processors
The Service depends on infrastructure and service providers ("sub-processors") to operate. The current list, and what each receives, is published in our Privacy Policy, and we will update it when it changes. Payments are processed by the payment processor the Customer selects (currently Stripe, Fortis, Authorize.Net, Square, or NMI). The Customer holds the merchant account, and the processor's terms govern the payment. Card numbers are entered on the processor's tokenized form and do not pass through the Service. Integrations a Customer chooses to enable (for example, SMS, calendar, video conferencing, or membership organizations) send data to that vendor under the Customer's own account and terms.
10. Acceptable use
You agree to use the Service lawfully and not to: impersonate any person or entity; send spam or unsolicited promotional material; harass, threaten, or harm others; upload content that is unlawful, infringing, sexually explicit, or that exploits children; upload content that shares another person's private information without consent; interfere with or disrupt the Service or its infrastructure; use robots, scrapers, or similar tools to access the Service without permission; attempt to gain unauthorized access to any account, system, or data; or use the Service to violate any law. We may remove content and suspend or terminate access for violations.
11. Our intellectual property and copyright complaints
The Service itself, including its software, design, logos, and documentation, is the property of Cloud Bedrock or its licensors and is protected by intellectual property law. These Terms grant you no rights in it beyond the right to use the Service as provided. Customer Content is not "our intellectual property" for the purposes of this section.
We respond to claims that content on the Service infringes copyright. If you believe in good faith that content infringes your rights, send a notice titled "Infringement of Intellectual Property Rights - DMCA" to support@cloudbedrock.com or to Cloud Bedrock, LLC, PO Box 230103, Fair Haven, MI 48023, United States, including: your physical or electronic signature; identification of the work claimed to be infringed; the location of the allegedly infringing content; your name, address, telephone number, and email; and a statement that you have a good faith belief the use is not authorized. Knowingly misrepresenting a claim may make you liable for damages, including costs and attorneys' fees.
12. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, CLOUD BEDROCK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. Information on the Service may contain errors, and we may correct pricing errors. Nothing in these Terms disclaims the commitments we make to Customers in sections 5 through 7.
13. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, CLOUD BEDROCK WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, ARISING OUT OF OR RELATING TO THE SERVICE, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY. CLOUD BEDROCK'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE FEES YOU PAID TO CLOUD BEDROCK FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. These limits reflect the allocation of risk between us and apply even if a limited remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.
14. Changes to these Terms
We may update these Terms. For a material change, we will email the account owner of each Customer at least 30 days before the change takes effect, and we will post the updated Terms with a new "Last updated" date. If you do not agree to a change, you may cancel before it takes effect. Continued use after the effective date is acceptance.
15. Governing law, venue, and class action waiver
These Terms are governed by the laws of the State of Michigan, United States, without regard to its conflict of laws rules. Any controversy or claim arising out of or relating to these Terms will be brought in a court of competent jurisdiction in Macomb County, Michigan. YOU AND CLOUD BEDROCK AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION. If any provision of these Terms is held unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver of it. These Terms, together with the Privacy Policy and any written agreement between a Customer and Cloud Bedrock, are the entire agreement between you and us about the Service.
16. Contact
Cloud Bedrock, LLC
PO Box 230103, Fair Haven, MI 48023, United States
support@cloudbedrock.com